Primary Responsibilities:-
1. To manage a team of Service engineers in the assigned region / territory
2. Deployment of service engineers at customer sites / defined region and monitor the progress of tasks assigned
3. Generation of service orders / PO for Parts / services rendered to customers
4. Making Planned Maintenance schedule for Engineers for various machines at customer site
5. Responsible for Parts Sales target for the assigned Branch / territory
6. Daily / Weekly / Monthly reporting to Head office
7. Follow-up with the customer for payment for the services rendered
8. Providing guidance and support to the engineers whenever required

Secondary Responsibilities:-
1. Work with a mindset of Customer First Approach
2. Maintain good relation with all the Customers of his territory
3. Responsible for Post sales activities – Service and Warranty
4. Analyze the market, monitor , analyze sales and market trends