Job title: Engineer / Sr. Engineer, Service Department: Service
Reports to: Branch Service Manager Location: Gurgaon
1. About Nikon

Nikon India, a 100% subsidiary of Nikon Corporation, leaders in imaging technology.
Nikon India distributes, markets, and services the complete range of Nikon imaging products, Nikon Sport Optics, and Nikon
Biological range of Microscopes. The Nikon Imaging includes the Nikon Mirrorless Z series, Nikon D-SLR, the Nikon COOLPIX,
and a range of NIKKOR lenses & accessories.
Nikon India operations also include the sales, services, and application support for Nikon's Biological range of Microscopes
and its accessories. Headquartered in Gurgaon, Nikon has branch offices in Mumbai, Kolkata, Bengaluru, Kochi and Delhi.
Nikon India has a total of Six Nikon-owned Service Centers (5 Branches and 1 headquarters), 23 ASCs (authorized service
centers), 14 Nikon Collection Centers, and over 1500 dealer bases for complete service & support for Nikon customers.
Nikon has also set up 140 Experience zones pan India which showcases the entire range of Nikon Mirrorless series, D-SLR
cameras, COOLPIX cameras, and an elaborate range of NIKKOR lenses, Nikon Sport Optics, and accessories.

Nikon Website:  www.Nikon.co.in              
Nikon India Facebook:  www.facebook.com/nikonIndia
Nikon India IG Handle:  https://www.instagram.com/nikonindiaofficial/
Nikon India Twitter Handle:  https://twitter.com/NikonIndia

2. Job Duties & Responsibilities
 Service operation function, meeting KPI Norms, Customer Satisfaction, control measures.
 Troubleshooting, Repair & Servicing of Imaging Products (Digital Cameras, ML, DSLR & LENSES) in
Company’s own Service Centre,
 Achieving productivity by Quick Resolution of customer problem by repairing each category wisely and
asap to achieve the Targets
 Handling customer queries/escalation over telephone/personally
 Controlling of TAT and other service parameters
 Controlling of part consumption by precise troubleshooting & identification of faults
 Identifying/Controlling repeat cases & making appropriate action plan to avoid the same
 Responsible for Quality Control of Repaired products
 Build & maintain positive customer relationship
3. Candidate Profile
Education
 Diploma/B.E. in Electronics
Work experience

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prohibited except by Authorized Personnel Only.

 3-5years

Key Competencies/Skill
 Troubleshooting, Customer Service, Technical Support, Problem solving ability, communication,

Diploma/B.E. in Electronics