Job Description
1) Manage logistics and freight forwarding operations, including import/export shipments.
2) Serve as the primary customer contact and manage day-to-day customer communications.
3) Coordinate with customers, internal teams, carriers, customs brokers, and logistics partners to ensure smooth operations.
4) Lead and supervise the operations team and provide guidance on daily activities.
5) Monitor shipment schedules, service quality, and operational performance.
6) Resolve customer issues and operational escalations promptly.
7) Develop and maintain strong customer relationships and identify opportunities for service improvement.
Educational Qualification
TBC
