Job Title : National Service Head
Key Responsibilities
• Lead and manage nationwide after-sales service operations across regions.
• Drive customer satisfaction through efficient complaint resolution and escalation management.
• Oversee CRM systems and call center operations to ensure seamless customer support.
• Handle spare parts planning, inventory management, and failure analysis to improve product reliability.
• Develop and implement service strategies, SOPs, and performance monitoring systems.
• Monitor service costs, warranty claims, and service productivity metrics.
• Ensure timely service delivery, technical support, and field service effectiveness.
• Coordinate with cross-functional teams including Sales, Product, Quality, and Supply Chain.
• Strong product exposure to Air Conditioners (AC) is preferred, along with experience in Large Appliances & Small Kitchen Appliances

Master's Degree