Job Profile

Purpose of Role
Responsible for the daily processing/supervision and control of workflow for the daily functions/transactions pertaining to the various products related to the department. Be seen as support to Head of Department in smooth and proper execution of operations of the Department. Supervise and oversee the team’s development and provide training where required as proposed by the Head of Department to ensure high level of job knowledge and role coverage.


Main Responsibilities
Process

• Perform the duties of Maker for the activities assigned diligently.
• Understand the process/ policies of the Bank and adhere to the needs.
• Work closely with onshore to process/execute the transactions as per accuracy/quality standards/SLA’s of the Bank.
• Learn the system functions and adhere to the controls.
• Support onshore branch to resolve operational incidents/reporting (if any).
• Provide suggestion(s) to improve/streamline the operational processes.
• Prepare and circulate regulatory returns and other internal and HO related reports.
• Support TL/DH to ensure implementation of Policies

Customer
• Develop and maintain strong stakeholder management with key stakeholders within MUFG.
• Support and resolve customer enquiries and provide excellent customer service.
• Work in partnership with Compliance to understand relevant operational guidelines, MUFG’s standard procedures and local regulations and assess the impact on the daily operations workflow.
• Work in partnership with the wider operations team for information sharing and to ensure that transactions are processed accurately and in a timely manner.
• To support developmental projects relating to the Department.
People
• Provide guidance and support to more junior members of the team. Assist in the training and development of individuals to ensure high level of job knowledge.
Other/Control
• Perform the checking process on operational issues, escalated by the less experienced members of the team.
• Perform the reconciliation of any daily pending transactions.
• Support the Head of Department in determining the level of support on new MUFG product offerings by carrying out reviews on resourcing issues, internal policies, workarounds and system capabilities.
• Support the Head of Department in achieving the department’s KPIs, set by the Branch Management.
• Support in managing the risk profile for the department.
• Support internal and external audits within the department by preparing documentation as required.
• Maintain good working knowledge of industry trends, products, relevant laws and regulations.
• Adhere to all company policies as well as guidelines.

Candidate Profile
- Minimum 1 to 2 years of relevant experience in managing remittances and other payment products
- Strong PC skills (MS Office)
- Knowledge of SWIFT message types and Payment Systems; T24, GPP, CHAPS, SEPA, RTGS etc
Extensive experience in Account opening process, static data maintenance process & customer data management.
Exposure to clearing and payment processes (Both inward and outward)
Understanding various system application used for clearing/ deposit booking (remarks: The experience shall be updated according to the department)
Exposure to regulatory guidelines related to domain.
- Good interpersonal skills to deal courteously and effectively with others.
- Sound knowledge of Cash Ops products.

Graduate