We are looking for a proactive and responsible IT Administrator to manage organization-wide IT infrastructure and ensure smooth functioning of systems across locations.

The role will focus on monitoring IT operations, supervising IT Assistant activities, handling escalations, and ensuring compliance, security, and performance of IT systems.

Key Responsibilities

1. IT Operations Monitoring & Supervision
Monitor day-to-day IT activities handled by IT Assistant
Track complaint resolution and ensure timely closure of tickets
Assign tasks and review IT Assistant performance
Ensure proper task segregation and avoid duplication of work
Provide guidance and handle escalations

2. End User Support (Escalation Handling)
Handle critical and escalated hardware, software, and network issues
Ensure resolution of Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive)
Oversee system performance issues and corrective actions

3. IT Infrastructure & Network Administration
Monitor health of IT infrastructure (servers, firewall, switches, APs, VPN)
Ensure network uptime and security
Coordinate with vendors for major issues, AMC, and support
Monitor endpoint protection and cybersecurity tools

4. Microsoft 365 & Cloud Environment
Oversee Microsoft 365 services and user management
Review Azure Intune (EMS) and system compliance
Monitor SharePoint usage, storage, and access control

5. Backup, Security & Compliance
Ensure backup processes (NAS/Cloud) are running successfully
Review EDR (Cybereason) reports and security alerts
Ensure IT policies and cybersecurity practices are followed
Support IT audits and compliance requirements

6. IT Asset & License Management
Review and maintain IT asset register and infrastructure records
Manage software licenses, renewals, and compliance
Approve hardware/software procurement
Finalize technical specifications for IT purchases

7. Employee Onboarding & Exit (Oversight)
Approve system configuration for new employees
Ensure proper onboarding and access provisioning
Ensure exit process includes data backup and asset recovery

8. CCTV & Surveillance Monitoring
Ensure CCTV systems across locations are functional
Periodically review recordings and system health

9. Vendor & Procurement Management
Coordinate with vendors for procurement and support services
Evaluate products and approve final selection
Ensure cost-effective and compliant purchasing

10. Reporting & Documentation
Maintain IT documentation (assets, licenses, access controls)
Generate periodic reports on IT performance and issues
Escalate critical risks to management

Desired Candidate Profile

Experience

Accounts Background