Key Responsibilities

Provide Level 1 and Level 2 technical support to users for hardware, software, and network-related issues
Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals
Troubleshoot issues related to Windows OS, MS Office / Microsoft 365, Outlook, and email systems
Manage Active Directory (user creation, password resets, group policies – basic level)
Support LAN/WAN, Wi-Fi, switches, routers, and basic network troubleshooting
Coordinate with vendors and OEMs for hardware repairs and AMC support
Monitor and maintain IT assets, inventory, and documentation
Perform system updates, backups, antivirus management, and security patches
Assist in onboarding and offboarding of employees (email, system access, hardware allocation)
Support basic server, backup, and storage operations (as per role scope)
Follow IT policies, SOPs, and ensure compliance with company standards


Requirement & Qualifications

Bachelor’s degree / Diploma in IT, Computer Science, or related field
2–3 years of experience in IT support or helpdesk role
Good problem-solving and communication skills
Ready to work in Shifts General, A & B
Ready to relocate

Diploma in IT, Computer Science, or related field

Bachelor’s degree -IT