1. Performa Invoicing and Dispatch & Documentation
• Prepare and process proforma invoices, sales invoices, delivery challans, and E-Way bills
• Manage dispatch operations from warehouse to delivery
• Send proforma invoices to warehouse one day in advance
Handle breakage and replacement processes, including claims with cargo teams

2. Customer & Dealer Support
• Handle B2B customer inquiries via WhatsApp groups and email
• Manage direct customer inquiries from Noritake website (calls, WhatsApp)
• Share B2C inquiries with local dealers for conversion
• Help prepare route plans by undertaking secondary research and validation for Sales Force Support
• Coordinate pickup requests and daily dispatch requirements

3. Collections & Payment Follow-up
• Send weekly payment reminders to clients
• Follow up for timely collections and escalate delays when required

4. Reporting & Analysis
• Generate and maintain regular sales reports for management
• Prepare reports as required by Sales Operations Manager
• Track breakage details and inventory control

5. Interdepartmental Coordination
• Work closely with warehouse, cargo teams, and dealers for smooth operations
• Support sales team in order management and customer service

6. Sales Process & Systems Management
• Ensure data accuracy, timely updates, and compliance with company policies
• Drive automation and efficiency in sales operations workflows

7. Analytical Ability
• Analyse operational and sales data to derive actionable insights
• Customise operational strategies for different customer segments and regions
• Balance efficiency in existing processes with innovation in new systems

8. Brand Value Maximisation (Operational Support)
• Ensure strong product and brand understanding across the operations team
• Support sales in value-based selling through accurate pricing, delivery, and compliance
• Evaluate dealer/distributor operational performance on parameters such as order accuracy, compliance, and responsiveness and provide data-based analytical support to the sales team

9. Market Intelligence and Strategy (Operational Lens)
• Support Manager to track competition, pricing, and market trends from an operational perspective to make data for further analysis
• Analyse customer buying behaviour and seasonal demand from existing ordering and inventory data to align inventory and logistics
• Submit structured operational reports

10. Communication Skills
• Maintain strong internal and external communication channels
• Build productive relationships across sales, supply chain, finance, and customer service

11. Reporting and Analysis
• Present clear and concise operational reports with insights
• Identify risks, opportunities, and growth areas in sales operations

Bachelor’s degree in Business, Operations, Supply Chain, BBA or related discipline